At SILZON by VJS Jewels, we are committed to delivering your jewellery safely and on time. Please read our Shipping Policy to understand how we process and deliver orders from Silzon.com.
1. Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Custom or personalized jewellery may require additional processing time. Estimated timelines will be shared during purchase.
2. Shipping Methods and Delivery Time
- We partner with trusted courier services to deliver across India.
- Standard delivery time is usually 5–10 business days depending on your location.
- Delivery times are estimates and may vary due to factors beyond our control (weather, courier delays, holidays).
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- We may offer free shipping promotions from time to time. Check our homepage for ongoing offers.
4. Order Tracking
- Once your order is shipped, you will receive an email or SMS with tracking details.
- You can track your order using the link provided or on the courier partner’s website.
5. Delivery Address
- Please ensure that the shipping address and contact information provided are accurate and complete.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos.
- In case of lost packages, we will coordinate with our courier partners to investigate and resolve the issue.
7. International Shipping
At this time, we primarily ship within India. For international shipping inquiries, please contact us directly before placing an order.
8. Contact Us
For any questions, suggestions, or complaints related to shipping, please contact us:
SILZON by VJS Jewels
Email: support@silzon.com
Phone: +91 9161000707