Refund and Return Policy
At SILZON by VJS Jewels, we want you to be fully satisfied with your purchase. Please read our Refund and Return Policy carefully to understand your rights and options. Email us at support@silzon.com with your order number, reason for return, and clear photos if the item is defective or damaged. Our team will review your request and guide you through the return process. Return shipping instructions will be provided upon approval. Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery. Once we receive your returned item, we will inspect it. Approved returns will be processed within 5–7 business days of receipt. You will receive confirmation by email once your refund has been issued. Refunds will be credited to the original payment method used at purchase. Please note that shipping charges (if any) are non-refundable. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or full refund at no additional cost. At this time, we do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order. Orders can be cancelled before they are shipped. Once shipped, orders cannot be cancelled. Please follow the return process after delivery if needed. For any suggestions, queries or complaints regarding returns and refunds, please contact us: SILZON by VJS Jewels1. Eligibility for Returns
2. How to Request a Return
3. Return Shipping
4. Inspection and Approval
5. Refund Method
6. Damaged or Incorrect Items
7. Exchanges
8. Cancellations
9. Contact Us
Email: support@silzon.com
Phone: +91 9161000707