Cancellation Policy

Effective Date: [Add your effective date here]

At SILZON by VJS Jewels, we understand that plans may change. This Cancellation Policy outlines how and when you can cancel an order placed on Silzon.com.

1. Order Cancellation Before Shipping

• You may cancel your order within 12 hours of placing it, or before the item has been shipped — whichever is earlier.
• To cancel, please email us at support@silzon.com with your order number and reason for cancellation.
• If your cancellation is approved, we will issue a full refund to your original payment method within 5–7 business days.

2. Cancellation After Shipping

• Orders that have already been shipped cannot be cancelled.
• In such cases, you may refer to our Return & Refund Policy to return the product after receiving it.

3. Non-Cancellable Items

• Customized, engraved, or made-to-order jewellery cannot be cancelled once the order is confirmed.
• Products bought during special sales or with discount codes may be non-cancellable — please check individual product pages.

4. Cancellation by SILZON

• We reserve the right to cancel orders due to unforeseen circumstances, such as:
• Product out of stock
• Payment failure
• Incorrect pricing or listing errors
• In such cases, you will be notified via email or phone, and a full refund will be issued.

5. Contact Us

If you have any questions or need help cancelling your order, feel free to reach out to us:

SILZON by VJS Jewels
Email: support@silzon.com
Phone: +91 9161000707